Terms of Service

1. About These Terms

These Terms set out what applies between GATEPOP Inc. (the "Operator") and you when you use Mutal Unnie (the "Service") provided by the Operator. We have tried to avoid difficult language and to describe plainly what actually happens. By using the Service, you are deemed to have agreed to these Terms.

How we handle personal information is described separately in our Privacy Policy.

2. Definitions

• Service — all features provided in the Mutal Unnie app and website
• Operator — GATEPOP Inc., which creates and operates Mutal Unnie
• User — anyone who uses the Service, whether or not they have linked an account
• Bok (福) — credits used within the Service to unlock paid content
• Paid content — questions, Full Care, in-depth readings, relationship readings, reports and other content unlocked with Bok

3. You Can Use the Service Without Signing Up

The Service can be used with just a nickname and date of birth, without a separate sign-up. In this case, your records are stored on your device, and information needed for server features may also be stored on the server anonymously. However, if you delete the app or change devices without linking an account, those records cannot be loaded again.

If you link an Apple account on iPhone or a Google account on Android, your records are backed up to the server and carry over when you change devices. Signing in is optional and only for backup; you can use every feature without signing in.

Children under 14 (international age) may not use the Service.

4. About Bok (福)

• Bok is a credit used only within the Service. It cannot be refunded as cash, sold to other users or transferred outside the Service.
• Bok does not expire. It has no validity period and is not taken back because it has gone unused for a long time.
• There are two kinds of Bok: purchased Bok (received through in-app purchases) and earned Bok (received through friend invitations, coupons and watching ads). When you unlock paid content, earned Bok is deducted first.
• The in-app gift feature is available only for purchased Bok, and Bok received as a gift is credited as earned Bok.
• Your balance is always shown in the Me tab and on the Get Bok screen, and paid content shows how much Bok it requires before you open it.
• The Operator may change event and reward policies (amounts earned, invitation rewards, etc.), but will not retroactively reduce Bok that has already been granted.

5. Payments

• Bok top-ups are made through Apple in-app purchase on iPhone or Google Play billing on Android. Payment methods and payment information are handled by each store, and the Operator does not store them.
• Displayed prices include value-added tax (VAT).
• The Starter pack can be purchased only once per account.
• If your payment is complete but the Bok has not been credited, contact us with your receipt and we will check and resolve it.

6. Withdrawal and Refunds

Refunds for iPhone in-app purchases can be requested from Apple. You can select the purchase at reportaproblem.apple.com and submit a request. For Android in-app purchases, please follow the Google Play refund guide.

Under the Act on Consumer Protection in Electronic Commerce, you may withdraw your purchase within 7 days of the purchase date. However, withdrawal may be limited for the portion corresponding to Bok already used, as that content is considered to have been fully provided.

When a refund is confirmed by the relevant store, the Operator takes back Bok corresponding to the refunded amount from your account, based on the store's notification or refund history. In this process your balance may become negative, and it will be offset first against future top-ups.

If the refund process isn't moving forward or you feel it is unfair, please let us know through the contact details. We'll look into it with you.

7. Nature of the Reading Content — Please Read

What Mutal Unnie tells you is reference material. It does not make decisions for you; it gives you something to think over once more as you decide.

• Saju calculations are performed by an engine built by the Operator, and AI is used to put the results into sentences. Sentences generated by AI may contain inaccurate expressions.
• Reading content is not a basis for professional judgments such as medical, legal, investment or tax decisions. For such matters, please always consult a qualified professional.
• The Service does not guarantee any particular outcome or good or bad fortune, and the Operator is not responsible for the results of decisions you make based on readings.
• The Service is not a counseling service for crisis situations. If you need urgent help, please contact a professional organization such as Korea's suicide prevention hotline 109.

8. Your Commitments

• In “My People” or the compatibility feature, please obtain the other person's consent before entering their date of birth.
• Please do not call the Service in bulk by automated means, circumvent the payment or reward structure, or repeatedly obtain invitation rewards using multiple accounts.
• Please do not commercially resell reading content provided by the Service or use it to create products similar to the Service.
• If you violate the above, the Operator may restrict your use or take back improperly earned Bok. In that case, we will tell you the reason and give you an opportunity to explain.

9. Advertising

The Service offers rewarded ads through which you can collect Bok. Watching them is entirely optional, and only non-personalized ads are used. Rewards for watching ads are granted after the ad provider's server verification is complete.

10. Account Deletion and Service Suspension

• You can delete your account at any time under Settings > Delete account. After a 7-day recovery grace period, your records and account are permanently deleted, and any remaining Bok is extinguished as well and is not refunded.
• Under law, payment records are kept for 5 years, separated from information that identifies the user.
• If the Operator ends the Service, we will notify you at least 30 days in advance through an in-app notice and email, and for unused purchased Bok we will guide you through a refund process as prescribed by applicable law.
• The Service may be temporarily suspended due to maintenance, outages, natural disasters and the like; scheduled maintenance will be announced in advance.

11. Intellectual Property

Rights to the Service's text, design, calculation engine and programs belong to the Operator. Records you enter and readings generated for you may be freely used by you for personal purposes.

12. Changes to These Terms

If these Terms change, we will notify you through an in-app notice 7 days before the change takes effect. Changes unfavorable to users will be announced 30 days in advance, and if you do not agree, you may stop using the Service by deleting your account.

13. Disputes

If a problem arises, please contact us first. If it cannot be resolved through discussion, the laws of the Republic of Korea govern, and jurisdiction lies with the court determined under the Civil Procedure Act.

14. Contact

Operator: GATEPOP Inc.
Email: gatepopkorea@gmail.com
Answers to common questions are collected on our Support page.