Support

Mutal Unnie account and data deletion request

You can request account deletion on this page without reinstalling the app.

1. In the contact form below, choose Account and data deletion request.
2. Please include the email address where you'd like a reply and, in your message, the sign-in method you used (Apple or Google) and the email of the linked account. If you used Apple's Hide My Email, give us the relay email. If you know your referral code, include it as well. You can contact us even if you don't know the code.
3. If you have no linked account or don't know the email, just say so. We'll let you know what additional information is needed to verify you own the account. Please don't send passwords, verification codes, ID cards or card numbers.

After we receive your request, we'll reply to confirm your identity and whether the deletion has been accepted. Sending the form alone does not delete your account immediately. After the deletion is accepted and the 7-day recovery grace period has passed, account-related personal information such as your profile, events, conversations and readings, along with your sign-in account, is deleted. Under law, payment records are kept separately for 5 years and records of consumer complaints and dispute resolution for 3 years.

Go to the account deletion request form · Request by email

Contact us

Leave a message below and it goes straight to our inbox. Telling us which screen it happened on helps us help you much faster.

We usually reply within 1–2 business days. Payment and account inquiries are handled first.
If you'd like to attach a screenshot of the app, you can email us directly at gatepopkorea@gmail.com.

FAQ

I don't know my birth time

That's okay. I'll read your chart without the hour (a Three Pillars reading), and if you find out later, you can add it anytime in the Me tab. Adding your birth time makes the reading more precise.

Can I use it without signing up?

Yes. Start with a nickname and your birth details. In the global version, choose your birth city and time zone too; your birth time can remain unknown. Signing in is just a backup, so your records stay with you even if you change devices.

My records are gone / I changed devices

Please link an account in the app before changing devices. On iPhone you can link with Apple, and on Android with a Google account. On your new device, sign in with the same method and account supported by the app to load your previous records. If you didn't link an account, it may be difficult to recover your records after deleting the app or changing devices. If you run into a problem, please contact Support.

Where can I check my Bok (福)?

Your balance is always shown in the Me tab and on the Get Bok screen. Before you open any paid item, I'll tell you how much Bok it needs, and Bok you've received never expires.

I topped up Bok, but my balance hasn't changed

Receipt verification is sometimes delayed. If it still isn't reflected after you fully close and reopen the app, send us your Apple receipt (iPhone) or your Google Play order number starting with GPA (Android), along with the time of payment. Please don't send card numbers or account passwords.

I'd like a refund

iPhone payments are processed by Apple, and Android payments by Google Play. On iPhone, see Apple's Report a Problem page; on Android, see Google Play's refund guide for how to request one. You can also contact Support about Google Play payment issues. Approval is subject to each store's policy, and Bok from a refunded purchase may be taken back. Request a refund from Apple · Google Play refund guide

Too many notifications / not getting any

In the app, go to Me → Settings to turn notifications off or adjust the types, such as Full Care, completed readings and weekly reports. We don't send routine notifications every morning or evening. If you aren't getting notifications, check whether they're allowed and the notification channels under Settings → Notifications → 무탈언니 on iPhone, or Settings → Apps → 무탈언니 → Notifications on Android. Android menu names may vary by device.

The reading doesn't seem to fit me

Please tell us. If you send which sentence it was and on which screen, we'll actually fix it. Mutal Unnie chooses honesty over being right — that's why the weekly report shows the predictions that missed, too.

I want to delete my account

You can request it in the app under Me → Settings → Delete account. If you can't use the app, you can also request it through the account deletion guide and contact form on this page. After your deletion request is received and the 7-day recovery grace period has passed, your account and related personal information are deleted. Payment records retained under law are kept separately for 5 years, and records of consumer complaints and dispute resolution for 3 years.

Can I enter someone else's date of birth?

You can add family, partners and friends to “My People,” but please be sure to get the person's consent before entering their details. You can delete them anytime.

Service information

• Service name: Mutal Unnie
• Contact: gatepopkorea@gmail.com
• Mutal Unnie Notes — iljin and Saju terms, and how to prepare for big days
• Privacy Policy · Terms of Service

Readings are reference material to help with your decisions, not a basis for medical, legal or investment judgments.

Dates and Notification Times

From the version that provides this feature, today's fortune, mood records and daily duplicate checks for the same question use your device's local calendar date and time zone. Notification send times and the weekday of weekly notifications use Korea Standard Time (KST, UTC+9). Changing your device time zone may change your local date.