Privacy Policy

1. Introduction

Because Mutal Unnie (the "Service") handles records of users' feelings, our principle is to collect as little personal information as possible and to handle it honestly. This policy explains what information GATEPOP Inc. (the "Operator"), which operates the Service, collects and why, how it is stored, and when it is deleted.

2. Information We Collect

Information you enter directly

• Nickname (does not need to be your real name)
• Date of birth, time of birth (optional) and gender — the core inputs for Saju calculation
• Concerns of interest, relationship status and daily-life status (optional)
• Other people's dates of birth entered in the "My People" and compatibility features (optional — please obtain the person's consent before entering them)
• The time zone selected for your birthplace, and your choice of occurrence when a clock time repeats as daylight saving time ends — used to interpret your local birth time for Saju calculation. This feature does not collect GPS coordinates or your precise current location.

Information created while using the Service

• Mood check-ins (emoji and optional memo) and events (title, date, type)
• Conversations with Unnie (questions and answers) and results of paid readings
• Bok (points) earning and usage history, and payment records (Apple transaction identifier, or Google Play order number, purchase token and product identifier)
• Push notification tokens and service usage records
• Your device time zone and selected app language — used for local-date processing, daily duplicate checks for the same question, and notifications and readings in your selected language. These settings may be stored on the server.

App usage analytics based on optional consent

• The website uses Google Analytics 4 to analyze usage statistics such as page visits, time spent, browser and device information, and approximate region.
• The email address, inquiry type, message and any user code you choose to enter in the web support inquiry form are sent to the Operator via Web3Forms. They are used to handle and reply to your inquiry.
• If you agree to share app usage analytics, we use Google Analytics for Firebase to analyze app launches, time spent, screen visits, the app installation identifier, and basic app and device information. This is used to improve the app; ad personalization is not used.
• Dates of birth, Saju readings, conversation content, names, email addresses and account identifiers are not included in app analytics events.
• You can use the app's features without consenting. You can stop at any time under "Share usage analytics" in Settings; when you stop, the analytics data stored on your device is reset. Information already sent is not immediately deleted from the server.

When you link an account

• If you choose Sign in with Apple on iPhone or Google sign-in on Android, the account identifier and the email address provided are used for authentication, account linking and record recovery. If you use Apple's "Hide My Email", a relay email address may be stored. We do not collect phone numbers.

3. Why We Collect It

• Saju calculation and providing personalized readings and reports (core feature)
• Processing Bok top-ups and usage, and handling payment inquiries and refunds
• Sending notifications (only when needed, such as Full Care event reminders, completed readings and weekly reports — all can be turned off in Settings)
• Preventing fraudulent use and improving the Service

We do not sell collected information for advertising purposes or provide it to outside parties.

4. Where It Is Stored and When It Is Deleted

• Your profile and daily records are stored on your device, and information needed to provide server features and synchronization may be stored on the server even while you use the Service anonymously. Account linking is an optional feature for loading those records on another device. Conversations with Unnie and paid readings are stored on the server.
• Deleting conversations: If you choose "Delete chats only" or "Delete everything, including memory" in the app, the data is permanently deleted immediately and cannot be recovered.
• Deleting your account: You can request this in the app settings or through web support. After identity verification and receipt of the deletion request, once the 7-day recovery grace period has passed, your account and related personal information are destroyed; records retained under law are kept separately for the periods below.
• Retained as an exception under law: payment records for 5 years (Act on Consumer Protection in Electronic Commerce), and records of consumer complaints and dispute resolution for 3 years.

5. Processing Entrustment and Overseas Transfer

To operate the Service, we entrust processing to the companies below.

Some information is transferred overseas (United States and China) for AI processing. The items transferred are limited to the minimum needed to generate readings, and data processed via API is subject to the processors' policies of not using it to train their models. We do not send user information to companies not on the list above; if the list changes, we will update this policy and notify you. If you do not want this transfer, you can stop the processing by deleting your account.

6. Your Rights

• View and edit your information: Me > Settings > My info in the app
• Delete conversations and memory, reset Unnie's memory: immediately within the app
• Delete account (full destruction): Settings > Delete account — recoverable if you sign in again within 7 days
• Request account deletion on the web: Mutal Unnie account and data deletion guide
• Other requests: contact us at the address below and we will handle them without delay

7. How We Keep It Safe

• All communications are encrypted (HTTPS), and access to data is limited to your own account by server policies (RLS)
• Payment and point processing takes place only on the server, and no secret keys are kept in the app
• The Operator's viewing and processing of data is recorded in audit logs

8. Other

• We do not collect personal information from children under 14 (international age), and children under 14 may not use the Service.
• If this policy changes, we will notify you through an in-app notice 7 days before it takes effect. For material changes (such as items collected or overseas transfers), we will obtain separate consent.

9. Contact

Personal information controller: GATEPOP Inc.
Chief privacy officer: Mutal Unnie operations lead
Privacy and complaints handling: Mutal Unnie Support
Email: gatepopkorea@gmail.com (you can also reach us via "Contact us" in the app)

Dates and Notification Times

From the version that provides this feature, today's fortune, mood records and daily duplicate checks for the same question use your device's local calendar date and time zone. Notification send times and the weekday of weekly notifications use Korea Standard Time (KST, UTC+9). Changing your device time zone may change your local date.